If your merchant number begins with 434:
Terminal Support:
(800) 354-8893
If you are experiencing problems with your stand alone terminal 24/7 support
Advanced Terminal Support:
(800) 254-9556
For connection or batch related issues regarding software or gateways 24/7 support
Orbital:
(866) 645-1314
For issues related to your Orbital Virtual Terminal 24/7 support
Flexcache/Gift Card:
(888) 464-9912
For questions regarding your existing gift card program
Chargeback & Retrievals:
(888) 292-2608
For questions regarding chargeback or retrieval notifications
If your merchant number begins with 498:
Nashville/Cardnet Terminal Support
(800) 366-1841
If you are experiencing problems with your stand alone terminal 24/7 support
Buypass Terminal Support
800-726-2629
If you are experiencing problems with your stand alone terminal 24/7 support
Yourpay / Global Gateway
1-888-477-3611
For issues related to your Global Gateway Virtual Terminal 24/7 support
Gift Card
866-874-7901
Chargebacks
800-366-1841 #4
For questions related to chargeback notifications
If your merchant number begins with 530:
Omaha Terminal Support
800-228-0210
If you are experiencing problems with your stand alone terminal 24/7 support
For all merchant inquires, Solupay Relationship Managers: Available Monday – Friday
8:30 -5:30 Eastern
Abbi Chapman
(216)377-3481
Brandy Luczywo
(216) 367-0661
We have never raised our profit margin on any client for 13 years
We minimize your card processing costs while providing tools to increase your sales
We reduce manual processes through customized integrations, improving your operational efficiency
We provide the tools to eliminate payments fraud and kick chargeback losses to the curb
