Support Services

If your merchant number begins with 434:

Terminal Support:
(800) 354-8893
If you are experiencing problems with your stand alone terminal 24/7 support

Advanced Terminal Support:
(800) 254-9556
For connection or batch related issues regarding software or gateways 24/7 support

Orbital: 
(866) 645-1314
For issues related to your Orbital Virtual Terminal 24/7 support

Flexcache/Gift Card:
(888) 464-9912
For questions regarding your existing gift card program

Chargeback & Retrievals:
(888) 292-2608
For questions regarding chargeback or retrieval notifications

 

If your merchant number begins with 498:

Nashville/Cardnet Terminal Support
(800) 366-1841
If you are experiencing problems with your stand alone terminal 24/7 support

Buypass Terminal Support
800-726-2629
If you are experiencing problems with your stand alone terminal 24/7 support

Yourpay / Global Gateway
1-888-477-3611
For issues related to your Global Gateway Virtual Terminal 24/7 support

Gift Card
866-874-7901

Chargebacks
800-366-1841 #4
For questions related to chargeback notifications

 

If your merchant number begins with 530:

Omaha Terminal Support
800-228-0210
If you are experiencing problems with your stand alone terminal 24/7 support

 

For all merchant inquires, Solupay Relationship Managers: Available Monday – Friday
8:30 -5:30 Eastern

Abbi Chapman

(216)377-3481

Brandy Luczywo
(216) 367-0661

Why Solupay

We have never raised our profit margin on any client for 13 years

We minimize your card processing costs while providing tools to increase your sales

We reduce manual processes through customized integrations, improving your operational efficiency

We provide the tools to eliminate payments fraud and kick chargeback losses to the curb